Refund policy

Since each LucyTales book is custom-made with your child's photo and name, we cannot accept returns or exchanges. DAMAGED OR DEFECTIVE BOOKS: If your book arrives damaged or with a printing error, contact us within 14 days of delivery for a free replacement. Please include a photo of the issue. WRONG PERSONALIZATION: If we made an error in personalization (wrong name, wroSince each LucyTales book is custom-made with your child's photo and name, we cannot accept returns or exchanges.

 

DAMAGED OR DEFECTIVE BOOKS: If your book arrives damaged or with a printing error, contact us within 14 days for a free replacement.

 

WRONG PERSONALIZATION: If we made an error, we will reprint and reship at no cost.

 

ORDER CANCELLATION: Orders can be cancelled within 2 hours of placement.

 

SATISFACTION GUARANTEE: Contact admin@lucytales.com and we will make it right.ng photo), we will reprint and reship at no cost. ORDER CANCELLATION: Orders can be cancelled within 2 hours of placement. After that, production may have already begun. SATISFACTION GUARANTEE: Your happiness matters to us. If you are not satisfied, contact us at admin@lucytales.com and we will work with you to make it right.